Message taken6:05 AM
Priya Shah(555) 013-9082
Upstairs tub has drained slowly for a week. Not urgent. Asked for a Thursday morning visit.
Best reached after 3 PM
For plumbing companies
Plumber
answering service.
Your hands are under a sink and your phone is buzzing. Your virtual phone assistant, powered by AI, picks up, finds out what is leaking or clogged, and gets the details to your team, or to your on-call plumber when you have said that is allowed.
From $119/month · Keep your number · Run your numbers
While you’re busy
“Water is coming through my ceiling.”
Urgent call flagged.
Handled by the rule you approve: a transfer or an urgent message.
The calls you get
From drips
to floods.
Your virtual phone assistant works from the services, fees, and rules you approve, and says so plainly when it does not know an answer.
“My kitchen sink is backed up.”
Captures the fixture, what is happening, the address, and the best time to call back.
“Water is leaking through the ceiling.”
Applies your urgent rule: a transfer to your on-call plumber or an urgent message. It shares only the safety wording you approve.
“We have no hot water.”
Takes the details for a repair or replacement visit. It never diagnoses the water heater or quotes the job.
“Do you do sewer camera inspections?”
Explains the services you offer, and says plainly when you do not.
“What is your service call fee?”
Quotes your approved fee, or explains that pricing comes from the plumber on site.
“Is anyone working this weekend?”
Shares your weekend hours and after-hours policy, then books, transfers, or takes a message.
“I manage a rental with a leak in unit 4.”
Captures the property, the unit, access notes, and who to call back, then routes it the way you set for property managers.
“Tengo una fuga en el baño.”
Continues in Spanish with the same questions, fees, and urgent-call rules.
When the call ends
Everything you need
to call back once.
After every call, your team gets a written summary by email and in your customer portal. No more returning a voicemail to ask where the leak is.
- The caller's name and callback number
- Service address, and the unit when there is one
- The problem: leak, clog, no hot water, running toilet, or something else
- Where it is: kitchen, bathroom, basement, or outside
- Homeowner, tenant, or property manager
- What happened, and anything urgent flagged
Your rules, every call
Burst pipe or
dripping faucet?
You set the line between urgent and routine. Active leaks, sewage backing up, or no water at all can go straight to your on-call plumber or arrive as urgent messages. Dripping faucets and quote requests wait for business hours.
Linevio is not an emergency service and never promises an arrival time you have not approved. Your virtual phone assistant shares only the safety wording you give it, and anyone describing danger hears your approved emergency instruction.
The math on missed calls
Water on the floor
won’t hold.
Someone with a leak wants a person now, not a callback tomorrow. Use your own call log and job sizes to see what those missed calls add up to.
Rang out or went to voicemail
Not spam, vendors, or current customers
Of new work that reaches you by phone
What one typically bills
After labor, materials, and other costs
Monthly fee, month to month
At stake every year
$39,000
78 jobs a year you would usually win, riding on calls nobody answers.
Business: $2,988 a year ($249 a month)
At $220 left per job, 2 completed jobs a month cover it.
An estimate from the numbers above, not a promise. Linevio answers the calls and gets the details to your team; winning the work is still up to you. Starting numbers are examples to change, not industry averages. The plan fee excludes setup, extra minutes, and taxes.
Getting set up
What we need
from you.
A short conversation covers it. Your Voice Partner turns your answers into call handling and tests it with you before customers call.
- Your service area, by town, county, or ZIP code
- The services you offer, and the jobs you do not take
- Service call or trip fees and any other prices callers may hear
- Weekend and after-hours policy
- What counts as urgent, and any safety wording to share
- On-call transfer numbers and when they apply
- How to handle property managers and commercial accounts
A note on plumbing fit
Linevio answers and routes calls. It does not dispatch plumbers, troubleshoot problems, quote jobs, or take payments. Your team stays in charge of the schedule and the work.
Before you pick up
Questions
owners ask.
Will it try to troubleshoot a leak over the phone?
No. It captures what the caller describes and follows your urgent rule. If you want callers reminded where to find the main water shutoff, your Voice Partner adds the exact wording you approve.
Can it handle calls from property managers?
Yes. It captures the property, the unit, access notes, and who to call back, and routes those calls to the person or line you choose.
Can I use it only after hours?
Yes, where your carrier supports it. Forward calls after hours, or only the ones you miss, and keep answering yourself during the day. You can turn forwarding off at any time.
How quickly can we start?
Most standard setups launch within two business days after we receive complete business information. You try and approve a test line before any customer calls reach it.
Busy hands. Open lines.