Transfer connected8:14 PM
Marcus Hill(555) 016-4478
Upstairs AC running but not cooling during a heat advisory. Connected to the on-call tech.
Following your after-hours rule
For heating and cooling companies
HVAC
answering service.
Every tech is on a job and the phone keeps ringing. Your virtual phone assistant, powered by AI, answers from your approved information, captures the details your team needs, and sends urgent calls where you tell it to.
From $119/month · Keep your number · Run your numbers
While you’re busy
“My AC stopped cooling. Can someone come out?”
Service request captured.
Address, what the system is doing, and a callback number, sent to your team.
In season and out
Every season,
every call.
Each one is answered from the information you approve. Nothing is diagnosed, quoted, or promised that you have not approved.
“My AC is running but not cooling.”
Takes the address, what the system is doing, and the best callback number. It never diagnoses equipment.
“Do you service my area?”
Checks the caller's town or ZIP code against the service area you approve.
“What do you charge to come out?”
Quotes your approved diagnostic or trip fee. It never builds a quote for the job.
“Can I get a furnace tune-up before winter?”
Books a maintenance visit from your connected calendar, or takes a detailed request for your office.
“Do you install new systems?”
Explains the installation and replacement work you offer and captures the estimate request.
“I'm on your maintenance plan.”
Takes the details and routes existing-customer calls to the person or line you choose.
“I smell gas.”
Gives your approved emergency instruction, such as leaving the home and calling 911 or the gas utility from outside. Linevio does not dispatch.
“¿Pueden venir hoy?”
Continues in Spanish with the same service area, fees, and urgent-call rules.
When the call ends
The details
your dispatcher wants.
After every call, your team gets a written summary by email and in your customer portal, ready for whoever schedules the trucks.
- The caller's name and callback number
- Service address or ZIP code
- Heating, cooling, or both, and what the system is doing
- Repair, maintenance, or replacement
- New customer or existing customer
- What happened, and anything urgent flagged
Your rules, every call
No heat is urgent.
A tune-up can wait.
You decide which calls count as urgent: no heat in a cold snap, no cooling in a heat wave, water leaking from a unit. Your virtual phone assistant follows those rules, with a transfer to your on-call number or an urgent message flagged for your team.
Routine requests become complete messages or bookings. Linevio is not an emergency service and never promises an arrival time you have not approved. Anyone describing danger, such as a gas smell or smoke, hears your approved emergency instruction.
The math on missed calls
No heat can’t wait
for a callback.
A homeowner with a dead furnace can call the next company on the list. Put in a typical week for your shop and see what reaches voicemail in a year.
Rang out or went to voicemail
Not spam, vendors, or current customers
Of new work that reaches you by phone
What one typically bills
After labor, materials, and other costs
Monthly fee, month to month
At stake every year
$50,700
78 jobs a year you would usually win, riding on calls nobody answers.
Business: $2,988 a year ($249 a month)
At $275 left per job, 1 completed job a month covers it.
An estimate from the numbers above, not a promise. Linevio answers the calls and gets the details to your team; winning the work is still up to you. Starting numbers are examples to change, not industry averages. The plan fee excludes setup, extra minutes, and taxes.
Getting set up
What we need
from you.
Tell us how your office handles calls today. Your Voice Partner builds and tests the rest with you.
- Your service area, by town, county, or ZIP code
- Repair, maintenance, and installation work, and the jobs you do not take
- Diagnostic or trip fees and any other prices callers may hear
- Maintenance plan details, if you offer one
- What counts as urgent, by season and time of day
- Who takes transfers during the day and after hours
- Appointment types to book from your connected calendar
A note on HVAC fit
Linevio answers and routes calls. It does not dispatch technicians, diagnose equipment, quote jobs, or take payments. Your team stays in charge of scheduling crews and pricing work.
Before you pick up
Questions
owners ask.
Can it tell a homeowner what is wrong with their system?
No. It captures what the caller describes, in their words, and passes it to your team. It never diagnoses equipment or suggests a fix.
Can urgent after-hours calls go to my on-call tech?
Yes, when you approve it. You choose which calls are urgent and where they go. Business and Pro add scheduled transfers, so the on-call number only rings on the nights you choose. If nobody answers, your virtual phone assistant takes an urgent message.
Can I send only missed and after-hours calls?
Yes, where your carrier supports it. Keep your number and forward every call, or only the ones you miss and the ones after hours. You can turn forwarding off at any time.
Can it book maintenance visits?
Yes, on every plan. It offers open times for the appointment types you approve and books only after the caller confirms. Anything outside those types becomes a detailed request for your office.
Busy hands. Open lines.