Message taken12:37 PM
Jordan Kim(555) 018-2206
Homeowner wants a Level 2 EV charger in an attached garage. Asked about timing and how estimates work.
Prefers a call after 5 PM
For electrical contractors
Electrician
answering service.
Your crew is in an attic or up a ladder. Your virtual phone assistant, powered by AI, answers, sorts the urgent from the routine, and hands your team a clear written summary of every call.
From $119/month · Keep your number · Run your numbers
While you’re busy
“Half my outlets just stopped working.”
Service request captured.
Address, what stopped working, and a callback number, sent to your team.
Service calls and new work
Outages, outlets,
and estimates.
Each one is answered from the information you approve. It never gives electrical advice or quotes the job.
“Half the house lost power.”
Captures the address and what stopped working, in the caller's words, for your team.
“Can you install an EV charger?”
Explains the installation work you offer and captures the estimate request.
“I need a quote for a panel upgrade.”
Takes the details for an estimate visit. It never estimates the price itself.
“Do you do commercial work?”
Answers from your approved services and routes commercial callers the way you choose.
“How much do you charge to come look?”
Quotes your approved service call fee, and nothing it has not been given.
“There is a burning smell from an outlet.”
Gives your approved emergency instruction, such as leaving the area and calling 911. Linevio does not dispatch.
“I'm a builder with a job starting next week.”
Captures the project, address, timeline, and callback, then routes it to your estimator or office.
“¿Instalan cargadores para autos?”
Continues in Spanish with the same services, fees, and routing.
When the call ends
A clear picture
before you call back.
After every call, your team gets a written summary by email and in your customer portal, so the right person calls back with the right tools in mind.
- The caller's name and callback number
- Service address
- Residential or commercial
- The request: outage, repair, installation, inspection, or upgrade
- What stopped working, in the caller's words
- What happened, and anything urgent flagged
Your rules, every call
Sparks and smoke
are not a message.
Anyone describing sparks, smoke, a burning smell, or a shock hears your approved emergency instruction, such as leaving the area and calling 911. Your virtual phone assistant never gives electrical safety advice beyond the wording you approve.
You choose what else counts as urgent, like a full outage at a business. Those calls go to your on-call number or arrive flagged for your team. Linevio is not an emergency service and never promises an arrival time you have not approved.
The math on missed calls
What is a missed
panel call worth?
Panel upgrades and charger installs are the jobs worth answering for. Put in your own week, close rate, and ticket size and see the yearly total.
Rang out or went to voicemail
Not spam, vendors, or current customers
Of new work that reaches you by phone
What one typically bills
After labor, materials, and other costs
Monthly fee, month to month
At stake every year
$34,320
About 62 jobs a year you would usually win, riding on calls nobody answers.
Business: $2,988 a year ($249 a month)
At $230 left per job, 2 completed jobs a month cover it.
An estimate from the numbers above, not a promise. Linevio answers the calls and gets the details to your team; winning the work is still up to you. Starting numbers are examples to change, not industry averages. The plan fee excludes setup, extra minutes, and taxes.
Getting set up
What we need
from you.
Share how your office sorts calls today. Your Voice Partner configures the rest and tests it with you.
- Your service area, by town, county, or ZIP code
- Residential and commercial services, and the work you do not take
- Service call fees and any other prices callers may hear
- How estimates work for installations and upgrades
- What counts as urgent, and your emergency instruction
- Who takes transfers: office, estimator, or on-call electrician
- Appointment types to book from your connected calendar
A note on electrical fit
Linevio answers and routes calls. It does not dispatch electricians, assess safety, quote jobs, or take payments. Your team stays in charge of the schedule and the work.
Before you pick up
Questions
owners ask.
Can it tell callers whether something is safe?
No. It never judges electrical safety. Callers describing danger hear your approved emergency instruction, and everything else goes to your team as a message or an approved transfer.
Can estimate requests go straight to my estimator?
Yes. You choose where each kind of call goes. Essential includes up to two transfer destinations, Business up to five with schedules, and Pro up to ten.
Does it work for commercial accounts?
Yes. Your Voice Partner sets separate handling for commercial callers, such as a different transfer destination during business hours.
Can I keep my current number?
Yes. Keep your number and your carrier, and forward calls to your virtual phone assistant. You can turn forwarding off at any time.
Busy hands. Open lines.