AI answering service FAQ

Yes. Your callers speak with a virtual phone assistant powered by AI. Your Voice Partner is the dedicated person on our team who sets it up, tests it, and keeps it current.

No. Keep your current number and forward calls to your virtual phone assistant. Your carrier stays the same.

No. Share your business information and how you want calls handled. Your Voice Partner trains and tests your virtual phone assistant for you.

Our next-generation voice AI can listen while it speaks, so callers can interrupt, clarify a detail, or ask a follow-up. Expressive speech and natural pacing help the conversation flow. Try the live demo to hear it for yourself.

Your Voice Partner trains and tests your virtual phone assistant using the services, hours, prices, and policies you approve. It is instructed to ask for clarification when needed and offer a message or approved transfer when an answer is unknown. You try and approve your test line before customers reach it.

Every plan can check your connected calendar, offer genuinely open times, book a new appointment after the caller confirms, and safely move one future appointment after matching the booking reference and customer email. Essential books one appointment type, Business up to five at one location, and Pro up to ten across up to three locations. It cannot browse your whole calendar. It never cancels an appointment: it connects the caller to your team during approved hours or sends your team a request after hours. The appointment stays active until a person confirms otherwise.

Yes. Transfer capacity depends on the plan and the rules you approve. If a transfer fails, your virtual phone assistant can take a message.

Yes. Every plan includes your own dedicated Voice Partner: a person who learns your business, guides setup, and helps with questions and routine changes. We share their direct contact details during setup, and you can message them anytime. They’ll follow up personally while your virtual phone assistant keeps answering callers around the clock.

Tell your Voice Partner what changed. They update your virtual phone assistant, test it, and let you know when it’s ready.

No. Your virtual phone assistant answers customer calls around the clock. Your Voice Partner is the person you contact for setup, testing, questions, and ongoing changes; they do not answer your customer calls.

No. Every plan is month to month and renews each month until you cancel. Cancel online from your customer portal, with no retention call and no reason needed. Service runs to the end of the month you have paid for.

Only the time your virtual phone assistant is on a call, billed by the second rather than rounded up to a whole minute. Time after a completed transfer to your team does not count, and neither do our own test calls. Short calls and spam calls it answers do count. Essential includes 250 minutes a month, Business 600, and Pro 1,200.

Calls keep being answered. Extra minutes are $0.29 each and appear on your next invoice. We email you at 80% and 100% of your included minutes, and your customer portal shows your minutes as you go. Included minutes do not roll over.

Multiply the calls you expect to send us in a month by how long they usually last. For example, 100 calls of about two minutes is 200 minutes, inside Essential. If you need more later, upgrade in your portal: you pay the prorated difference and the larger allowance covers the whole current month.

A one-time $199. It covers your Voice Partner building your virtual phone assistant around your business and testing it with you before it answers a caller. The setup fee is refundable until setup work begins.

Yes, in two ways. The live demo lets you call a sample business from your browser right now. After you sign up, your Voice Partner gives you a private test line, and nothing reaches your callers until you call it and approve it. There is no free trial: payment starts your setup.

Most standard setups launch within two business days after we receive complete business information. Complex booking, routing, or multi-location setups can take longer. You approve your test line before you forward a single call.

Tell us before setup work begins and the $199 setup fee is refunded. If onboarding shows we cannot supply the service you ordered, we cancel and refund what you prepaid for service we did not deliver and setup we could not complete.

Yes. Upgrade from your customer portal at any time: you pay the prorated difference and get the larger allowance for the whole current month. Downgrades take effect at your next renewal, and your Voice Partner helps fit your setup to the smaller plan.

Only what checkout shows you: your monthly plan, the setup fee when it applies, extra minutes at $0.29, and any applicable taxes. Your own phone carrier may charge separately for call forwarding.

Yes, on every plan. Your Voice Partner builds one custom connection into your CRM, POS, or field service software, such as Jobber, Housecall Pro, ServiceTitan, Square, or HubSpot, and Pro includes one for each location. If your software allows a connection (an API or supported integration), we build it and test it with you before launch. If it can't connect, we send every call summary by email and to your customer portal instead.

No. Your custom connection sends the caller’s details, reason for calling, and final outcome into your software after each call. Linevio does not search or change contacts, deals, sales stages, tasks, automations, or follow-up campaigns.

Not in the current service. Your virtual phone assistant should not collect payment-card information.

Not every use case is appropriate. Regulated, emergency, or highly sensitive calls require additional review and are not supported in the initial service.